Product Satisfaction Promise
Nature’s Remedy dispensaries proudly grant store credits in all our locations for defective products or quality issues within 45 days of purchase. Store credit requests will only be processed at the location in which the product was purchased. Approved store credit may be used on the same day or applied to a future transaction up to but not exceeding 45 days from the moment of purchase. Cash or debit card refunds are not provided at this time.
A defective product and quality issue are defined as a possibly recalled or expired product, improperly dried, or containing mold, mites, or foreign objects, as well as dispatched product with improper weight. Accessories exhibiting manufacturing defects, delivered in damaged packaging, or exhibiting electrical failure are also covered under this policy. Customers claiming to be dissatisfied due to personal preferences are not covered under the return policy.
- Bring the product back to the dispensary in which it was purchased.
- Have your original purchase receipt on hand.
- Make sure to have the original packaging and labels.
- Medical use patients: You may return your products for any reason at any time, with or without your receipt or original packaging. However, we will only issue credits if the claim falls under our definition of “defective product and quality issues”, within 45 days of purchase, and with the original packaging and purchase receipt.